To qualify for return, merchandise must be in 100% new condition with original packaging/cartons to qualify for a refund. For items that are returnable, returns must be made within 8 days of receipt. Written authorization with an RA# is required for returns to be accepted. RMA Authorization is required for any return to be accepted, for any reason. RMA number should be clearly and legibly printed on the top or side of the return packaging (i.e. RMA #123456). To inquire about an authorized RMA claim number, please make contact with a Customer Service Rep via e-mail [email protected] or call Customer Service at 844-263-3665.